Frequently asked questions
Help for general users, renters, and hosts.
Answers are grouped so you can jump to what applies to you—whether you are exploring the marketplace, booking a trip, or listing a vehicle.
General users
Everyone using Car Link—whether you only browse, plan to rent, or list a car—starts here: how the marketplace works, delivery, safety, and support.
General information
Safety & security
Renters
Booking a trip: requirements, pricing, payments, messaging, and verification.
Owners (hosts)
Listing your car, fees (bank processing and platform), and insurance expectations for your vehicle.